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| At Vocelli Pizza, we believe in keeping our promises and commitments. We are committed to: |
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Our corporate team members, who provide the dedication, insight, and hard work necessary to grow our brand |
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Our franchise partners, whom we strive to make successful through our support services |
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Our customers and servicing their needs |
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Our product, to maintain authentic recipes with the highest quality standards |
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| Franchisee
Support |
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| Vocelli Pizza is committed to two major areas —Franchisee Support Services, and Corporate Store Operations. One is focused completely on assisting our franchise partners and the other to successfully operating our corporate stores. This structure evidences our commitment not just to selling franchises, but to maintaining a strong base of corporate stores as well. |
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| Extensive
Training Program |
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| Vocelli Pizza’s training for new Franchise owners and Operators is structured to provide time in both classroom and actual store settings. The curricula is focused on teaching everything needed to know about making the world’s best classic Italian foods (including all kitchen and store operations) and running a successful food delivery business (including local store marketing, staff scheduling, financial controls, and purchasing) . In addition, Vocelli Pizza’s crew training program helps owners develop their own great teams! |
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| Site
Selection |
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| Vocelli Pizza will provide you with assistance in all aspects of locating and building out your new store. This assistance includes initial market research and analysis including demographics, mapping and on-site visits. Once a site has been identified and approved, we will then assist you with lease approval, design, equipment lists, purchasing guidance, and multiple site visits. |
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| Equipment
Lists |
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| We will provide you with a detailed list of everything you will need to open your very own Vocelli Pizza. This encompasses a full range of major equipment, including ovens and walk-in coolers, and the “small stuff” like pizza boxes and cutters. |
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| National
Pricing/Distribution |
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| Every ingredient that goes into a Vocelli Pizza and every item used to successfully run your Vocelli Pizza store is specified and available through our national distributors. Our ability to purchase in large quantities allows you to get top quality products at great prices. |
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| Award
Winning Marketing Program |
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| Our national award-winning marketing program is executed across all major media, incorporating print, radio, television, direct mail and Internet for each of our 6 National Campaigns. We also provide to you with marketing tools which enable you to develop an effective local store marketing program. Most local store marketing collateral (including box-toppers, door hangers, menus, and direct mail postcards) can be ordered directly from our Vocelli Team Member web-site. |
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| Human
Resources |
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| Our Human Resources department provides on-going support regarding best practices related to employee recruiting, retention, and human resource asset management. We also provide guidelines on federal and state labor requirements, payroll processing and business insurance. |
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| Call Center |
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| Vocelli Pizza focuses on providing excellent customer service through our dedicated Call Center Team Members. The Call Center takes orders every day from open until close, providing customers with a consistent, quick response to their call and very accurate order entry. Our Call Center Team Members also handle customer complaints in a way that allows us to keep customers happy, and follow up on new customers to retain and build customer loyalty. |
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| Localized
Franchisee Support |
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| As a new Vocelli Pizza franchisee, you will have a Franchise Consultant who is trained to provide expert assistance during your new store opening. Your consultant will also give you personal on-going operations support, including quality assurance, marketing, business management, and special help with new promotions and product roll-outs. |
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