Vocelli Pizza - Contact Us

We appreciate the trust you place in Vocelli Pizza, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on February 15, 2008, describes the information we collect and how we use it. We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Vocelli Pizza
1005 South Bee Street
Pittsburgh, PA 15220
Attn: Customer Privacy
Or at:
Webmaster@vocellipizza.com

OUR COMMITMENT

Vocelli Pizza, Inc. is committed to protecting the privacy of personal information you may provide to us on our website. We believe it is important for you to know how we treat such personal information. From time to time we may revise this Privacy Policy to accurately reflect any changes we may make in our practices. The date of our latest update is noted above. The terms of this Privacy Policy apply to all users of this site.

INFORMATION VOCELLI PIZZA COLLECTS

Vocelli Pizza collects personally identifiable information that you may voluntarily provide on online forms, or in our Stores. The personally identifiable information you may provide to us can include some or all of the following: your name, address, telephone number, e-mail addresses, credit card information, demographic information, birth date, user on-line ordering registration, customer loyalty registration, sweepstakes registration, contact requests, guest comments, online surveys, other online activities related to normal business transactions and any other information you may voluntarily provide.

We may collect information when you:

Place an order on our web site
Inquire about our services
Subscribe to receive our online offers
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion or event
Purchase a Vocelli Pizza Gift card
Enter a contest, sweepstakes, or Vocelli Pizza birthday club (coming soon)
Subscribe to receive our online Newsletter (coming soon)
Register to redeem Customer Loyalty Program points (coming soon)

You will have the choice whether or not to disclose such Personal Information in the above activities; however, some parts of the site, some services, and participation in some promotions may be more difficult or impossible to use if you choose not to disclose Personal Information.

At the time of registration, you will have the option to receive future offers and updates from Vocelli Pizza by checking the appropriate opt-in box. If you choose to opt-in, your Vocelli Pizza will alert you via e-mail, SMS text messaging to your cellular phone, or other communication means regarding information about new features, special offers, new products and new services, all according to the preferences you have given to us.

We maintain the data that you provide us, along with a record of your purchases To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet our privacy standards.

In addition to the Personal Information identified above, our web servers automatically identify computers by their IP addresses. Vocelli Pizza may store and use IP addresses to analyze trends, administer the Site, track users’ movement and gather broad demographic information for aggregate use. IP addresses are not linked to Personal Information.

COOKIES AND PIXEL TAGS

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

Recognize you when you return to our web site
Study how our customers navigate through our Web site and which products they request in site searches

We also may use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you e-mails in a format you can read and let us know when you have opened an e-mail message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Vocelli Pizza.

You do not need to enable cookies to visit our site; however, some parts of the site and some services may be more difficult or impossible to use if cookies are disabled. To emphasize, cookies are not linked to any Personal Information while on this Site.

USING THE INFORMATION WE COLLECT

At Vocelli Pizza, we always want to provide you with the best customer experience possible and fulfill each order exactly as you've requested. In order to do this, we collect information that allows us to:

Process and track your order & provide the services you request
Provide information concerning products you have purchased (last order, favorites, etc.)
Contact you about the status of an order
Send you promotional offers you have requested
Identify your product and service preferences
Customize our communications to you
Fulfill prizes, contest or customer loyalty rewards
Register or allow gift card purchases
Register for online ordering
Respond to specific customer requests
Protect the security or integrity of the site
Conduct surveys, comment forms, or any other online interactive activities
Accept online employment applications
Accept online Franchise Applications
Improve our menu selection and customer services
Improve our website to better meet your future needs

INFORMATION WE SHARE WITH OTHERS AND YOUR PRIVACY RIGHTS

We contract with other companies to provide certain services, including credit card/payment processing, name and address verification, e-mail distribution, SMS and/or MMS text messaging, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Vocelli Pizza.

We do not share e-mail addresses with third parties unless specifically related to the above services. If you prefer that we do not share any information with these companies, please contact us. However, without this information, we will be unable to provide some features or services.

On occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so.

We may also share information with companies assisting in fraud protection or investigation. We may also share information with third party companies to support the Site’s technical operation. We do not provide information to these agencies or companies for marketing or commercial purposes.

If Personal Information is shared with any third party for the purposes of executing a specific promotion or program, it will be clearly communicated that the third party will have no right to use the Personal Information for independent purposes. In support of this policy, Vocelli Pizza will enter into written agreements with any third party receiving Personal Information requiring the third party to comply with Vocelli Pizza’s privacy policies and applicable laws.

TO STOP RECEIVING NOTICES ABOUT FUTURE OFFERS OR TO STOP PERSONAL INFORMATION FROM BEING SHARED WITH THIRD PARTIES

Users, who initially elect to receive future offers or promotional materials, or to allow the sharing of Personal Information with third parties, may subsequently opt-out of such choices by sending an email to webmaster@vocellipizza.com. Vocelli Pizza will implement the change within three business days of receipt of your request. Vocelli Pizza will send an acknowledgement or confirmation of the request to the email address on file.

UPDATING OR REVIEWING YOUR INFORMATION

You control the accuracy of your Personal Information. If your Personal Information changes, feel free to correct, update or delete/deactivate it by emailing webmaster@vocellipizza.com. If you wish to review your Personal Information that Vocelli Pizza has on record, you may contact webmaster@vocellipizza.com.